Refund policy

Return & Refund Policy

Get Flash Cart

We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Return Window

You have 7 days from the date of delivery to request a return or exchange. After this period, we're unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition that you received it
  • In its original packaging, with all tags, accessories, and manuals included
  • Accompanied by proof of purchase (order number or receipt)

Note: Items marked as final sale, personal care/hygiene products (such as beauty and skincare items), and intimate items are not eligible for return once opened, for hygiene and safety reasons.

Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos or a short video of the issue. We will arrange a free replacement or a full refund — no return shipping cost to you in this case.

How to Request a Return

  1. Contact us at muzammilnazier063@gmail.com or WhatsApp +923246308763 with your order number and reason for return.
  2. Our team will review your request and confirm return approval within 1–2 business days.
  3. Once approved, we'll share pickup or drop-off instructions.
  4. After we receive and inspect the item, we'll notify you of the approval or rejection of your refund/exchange.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

  • Card/online payments: Approved refunds are credited back to your original payment method within 5–7 business days.
  • Cash on Delivery (COD) orders: Since no online payment was made, refunds for COD orders are issued as store credit or via bank transfer, depending on your preference.

Shipping charges (if any were paid) are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).

Exchanges

If you'd like to exchange an item for a different size, color, or model, let us know when you contact us — we'll process it alongside your return where stock is available.

Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without tracking.

Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, it can no longer be cancelled, but our standard return policy will apply upon delivery.

Need Help?

If you have any questions about your return or refund, reach out to us:

  • Email: muzammilnazier063@gmail.com
  • WhatsApp/Phone: +923246308763
  • Hours: 24/7

This policy applies to all orders placed through Get Flash Cart within the United Arab Emirates.